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What You’ll Do:

• Oversee Tuition Assistance:

  • Manage the entire tuition assistance process, from applications to final award decisions.

  • Provide guidance to parents through the application, helping them complete forms and submit necessary documents.

  • Collaborate with our co-owners to review applications and request additional information when needed.

  • Communicate award decisions and ensure successful enrollment of students receiving assistance.

  • Keep track of deadlines, ensuring applicants follow guidelines and meet all requirements.

• Support Financial and Enrollment Tasks:

  • Assist with billing, refunds, and payment collection, working alongside the co-owners on financial processes.

  • Offer personalized, 1:1 support to families needing help with tuition applications or navigating the enrollment process.

  • Utilize enrollment systems to manage student registration and ensure everything runs smoothly for both full-paying and tuition-assisted students.

• Family Communication & Support:

  • Respond to family inquiries about tuition assistance through phone and email, offering clear, helpful responses.

  • Help parents schedule 1:1 appointments if they need additional support.

  • Maintain confidentiality when handling sensitive information, including award decisions and committee communications.

• Assist with Projects:

  • Take on occasional projects assigned by the co-owners and executive director. These tasks can vary, so adaptability is important.

• General Program Management:

  • Collaborate with YADA’s team—including the executive team, accounting department, enrollment team, administrative team, and co-owners—to ensure the smooth operation of all programs involving tuition assistance.

  • Handle deadlines, applications, and family communication with attention to detail and professionalism.

Who You Are:

• Highly organized with a strong attention to detail, while remaining flexible and adaptable when needed.

• Empathetic and compassionate, understanding the sensitivities of families in financial need and providing support with care and respect.

• Excellent communicator—whether via email, phone, or in person—and committed to delivering a positive experience for families.

• Skilled with enrollment systems and comfortable handling financial tasks such as billing and payments.

• Able to juggle multiple responsibilities in a fast-paced environment without losing focus.

• Discreet and trustworthy when managing confidential information.

Preferred Experience:
Background in program coordination, client services, or working in a similar support capacity is a plus.

Salary: $25.00 per hour

Additional Info:
This is a remote position with flexible hours, though you may need to be available during YADA’s operating hours (Pacific Time). Occasionally, early mornings or evening work may be required.